IT Support

The biggest drain on a companies resource is the IT Dept - I know - I ran one (an IT Dept that is!), its one of those can't live with or without you scenarios that is always the first thing under cost cutting axe. But then PC's start crashing, email stops sending and what was once a network share is now small little folder that absoluteley no-one has access too!

Okay you don't have enough IT equipment to warrant a full 'IT Dept', but you did have a guy that looked after the 'IT stuff' although he has has left and no-one knows where the 'any' key is. I can help and I have flexible solutions that can help your business in the way of IT Support no matter how big you are or how many PC's you have.

IT Solutions

Level 1 – Basic Support

Support all user computers including laptops and desktop computers and all servers on site. Support LAN including ADSL router and connection to ISP Providing up to 5 hours support
including: On-Site support
Covering business hours Monday to Friday 9am - 5pm.

Level 2 – Enhanced Support

Support all user computers including laptops and desktop computers and all servers on site. Support LAN including ADSL router and connection to ISP Providing up to 10 hours support
including: On-Site support
Remote support Telephone support Covering hours 7am - 10pm 6 days a week (Mon though to Sat)

Level 3 – Virtual Helpdesk

Support all user computers including laptops and desktop computers and all servers on site. Support LAN including ADSL router and connection to ISP. Providing up to 15 hours support
including: On-Site support
Remote support Telephone support Security updates and patch management Anti-virus management Off-site secure backup management Covering hours 7am - 10pm 7 days a week (Mon though to Sun

If you get stuck or need advice we cover most areas in Oxfordshire including Oxford give us a call we'll be glad to help.